Coronavirus Guidance

A message from James and Susy – founders of Trek-Adventures

One of the benefits of travelling with a smaller company is the level of personal service. This isn’t just in resort either, but throughout the whole booking process and pre-holiday support. We’re much more than just an on-line booking system, and we will always work together with our customers to help as much as we possibly can, especially in complicated circumstances.

In light of the ongoing virus news we are posting this message to advise the latest information in respect of our 2020 holidays and hopefully minimise any worries people may have, particularly those who going on holiday with us this summer.

Key Points

Our usual office is closed and due to  “Home Working” and difficulty accessing our standard systems there will be a delay in replies.

The travel advice is being constantly monitored and can change at short notice. We are therefore contacting customers due to depart on a rolling 2-week basis to discuss their options. 

We will always do our best to offer you the maximum flexibility possible.

 


Current Situation

  • The only reason this would change is if the FCO specifically advise against travelling to an area where we operate holidays, or local authorities put restrictions in place which prevent us from being able to fulfil your holiday as planned.
  • The Greek government has introduced the enforced closure of tourism hotels until 30 April 2020 to limit the spread of Coronavirus. Greek government spokesman are aiming for  restrictions will be lifted by end April.
  • We would like to reassure guests booked for the summer 2020 programme that, as you would expect, we are monitoring the situation very closely. The safety and security of our guests and staff is our first priority. We will always follow the guidance from the Foreign and Commonwealth Office as it applies at the time that a holiday is due to start and we will take the appropriate action at that point should it be necessary to do so.

Travel Insurance Providers

  • Anyone who has booked a holiday and taken out our recommended travel insurance prior to 11th March should be fully covered.  We believe most travel insurance policies offer the same provisions, but everyone should check with their own insurance providers.
  • To see our recommended travel insurance providers updated Coronavirus policy, please click here

What if you have a summer holiday already booked FOR 2020?

  • Update 30/03All bookings to Kefalonia Greece with an arrival date up to and including the 30/06 now have the opportunity to delay final payments until 4 weeks prior to the holiday start date due to the uncertainty.
  • If you have concerns about your summer holiday, it is too early to say that your holiday can’t go ahead as planned. Therefore, customers with future departure dates will need to wait to find out whether the advice changes and therefore if their holiday can continue as planned. If you decide to cancel early, normal booking conditions and cancellation charges will apply.

You are due to pay the balance on your 2020 summer holiday.

  • Update 30/03All bookings to Kefalonia Greece with an arrival date up to and including the 30/06 now have the opportunity to delay final payments until 4 weeks prior to the holiday start date due to the uncertainty.
  • We kindly ask you to settle the balance payment for your holiday by the due date detailed on your Payment Request Notification.
  • You can do this safe in the knowledge that if we must cancel the holiday due to restrictions beyond our control, or you are unable to travel due to personal illness that is directly related to the Coronavirus  we will provide you with a Holiday Credit Voucher.
What if YOU decide not to travel?
  • If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply.

What happens if YOUR flight is changed/cancelled?

  • If your flight is cancelled, your airline is obliged to offer an alternative route/date or a full refund. As a result of the flight cancellation, you will be able to claim any holiday cancellation fees through your travel insurance provider. If you are unable to claim through your travel insurance provider please contact us to discuss your options.

What happens if we cancel your holiday due to extraordinary circumstances ?

  • If due to exceptional circumstances and the holiday must be cancelled by Trek-Adventures we will provide you with a Holiday Credit Voucher.

Holiday Credit Voucher

  • If due to exceptional circumstances and we must cancel the holiday and you are unable to claim through your travel insurance provider we will issue you with a Holiday Credit Voucher.
  • This will enable you to transfer any monies paid towards another holiday to depart at any time in the next 12 months  (valid from your original holiday departure date).
  • It doesn’t have to be the same type of holiday or even the same dates so you have maximum flexibility.
  • If you decide to move your booking to Summer 2021, we’ll let you move to the same holiday at the price you have already paid.
  • Your money will always remain protected under our IPP scheme in the case of our insolvency.

Are we taking new bookings ?

  • Yes of course. If you would like to plan your next holiday we are happy to help. You can book with confidence, your money will be financially protected.

Is your Booking Safe ?

We offer 100% financial protection for all our holidays and fully comply with the Package Travel Regulations for any holiday considered a package. We provide security for passengers’ holiday payments prior to and up to the completion of the package holiday in the event of the financial failure of the organiser.

Package Travel Regulations insurance came into effect in the UK on 1 January 1993 (with an update in 2018). The legislation imposed certain responsibilities on all operators of inclusive package holidays. One of the most onerous responsibilities is the need to provide security for our passengers’ holiday payments prior to and up to the completion of the package holiday in the event of the financial failure of the organiser.

Trek-Adventures work with International Passenger Protection Limited who have negotiated an exclusive contract with major international insurers, together with re-insurers, whose combined assets exceed £100 billion, to provide cover to comply with the new legislation.

International Passenger Protection
We also suggest as a precautionary measure that you cover your flight costs and a part of the holiday costs by credit card payment to benefit from the Consumer Credit Act.
For more information about the protection, it provides, please click to read further information from Money Saving Expert
Please stay safe and good luck – James and Susy