Coronavirus Guidance

 

Our fellow Trekkies,

Firstly, we would just like to say thank you.

These are not easy times for anyone, and the support and understanding that we have had from all of our guests over the last few weeks has been amazing.

While our Trek foundations are strong, and we’re confident about the future, this pandemic threatens the livelihoods of many of our amazing staff and lovely overseas partners. The potential impact of this situation on a small Greek island that is entirely reliant on tourism is terrifying.

We are working closely with them all and supporting them as best we can. By continuing to support Trek you’ll have a massive positive impact on all our staff and partners in Greece.

In light of the ongoing virus news we are posting this message to advise the latest information in respect of our 2020 holidays and hopefully minimise any worries people may have.

 

Family Sailing

 

“Thank you” – James, Susy and Leo.

 


KEY POINTS

1. Our usual office is temporarily closed and due to the difficulty accessing our standard systems there will be a delay in replies.

2. The travel advice is being constantly monitored and can change at short notice. 

3. Our preparations for the season are well advanced and we are ready to start at relatively short notice with our fantastic overseas staff and lovely partners on stand-by.

4. Please remember we are a small family-run travel company – we have had to pay  for many of your goods and services, like yachts, hotels and equipment in advance. We cannot recoup these payments  from our suppliers in Greece for obvious reasons and so your deposit will go some way to paying for these costs and keeping our business viable. We also need to continue to support our partners in Greece, all of whom are entirely reliant on tourism and are family-run businesses.

5. Stay safe and please, please help us to help you.

 


UPDATED 16/05

More GOOD NEWS IN GREECE !!

Well, it must be time for some good news !

Things in Greece are going very well indeed with incredibly low numbers of cases which are dropping daily. In fact there isn’t one case on Kefalonia and our yacht teams and hotel owners are busy preparing for the forthcoming season – the vibe is very positive.

Local restrictions have been lifted and according to the official government spokesman Greece has confirmed it will be open for tourism. All shops, restaurants and cafes open next week on the 25th May and hotels/accommodation are set to open on 1st June or possibly earlier according to new sources.  All beaches and beach clubs are also now open.

It’s also 35 degrees !!!

The majority of international flight providers have published new schedules to Kefalonia, some beginning early June. These include Tui, EasyJet, RyanAir, Jet2 and others.

Meanwhile in Kefalonia this week

MEANWHILE IN GREECE

Meanwhile in #Greece. The beautiful Myrtos Beach on #Kefalonia island. Video Credit: Loucos Por Viagem

Posted by Greek Gateway on Friday, 15 May 2020

Useful questions and answers

  • We would like to reassure guests booked for the summer 2020 programme that we are monitoring the situation very closely. The safety and security of our guests and staff is our first priority.
  • We always follow the guidance from the FCO as it applies at the time that a holiday is due to start and we will take the appropriate action at that point should it be necessary to do so.
  • For specific FCO advice regarding Greece, please click here.

Holidays departing MAY AND JUNE

  • According to some of our guests it seems that certain flights in May and June have been cancelled by their flight carriers, generally on a 14 day notification period.
  • To help we are now offering the opportunity to reschedule your holiday to a later date in Summer 2020 or even Summer 2021 with no fees.
  • Choose a Summer 2020 holiday that’s cheaper than the one you originally booked, you’ll pay the lower amount. If it’s more expensive than your original booking, you’ll need to pay the difference in price.
  • If you move your booking to Summer 2021, we’ll let you move to the same holiday / approx dates at the price you have already paid.
  • Your money will always remain protected under our bond in the case of our insolvency.
  • Please contact us on info@trek-adventures.co.uk to discuss your options as we will of course look at each booking on a case by case basis to help if we can.

Holidays departing july and August

  • We have every expectation that we will be running our programme as planned. We are looking forward to welcoming guests on what we are sure will be a much-needed holiday.
  • To minimise any worries you may have concerning your flight or restrictions  we are deferring any final balances due until to 4 weeks prior to departure.
  • If you decide to cancel, normal booking conditions and cancellation charges will apply (final balances now required 4 weeks prior to departure).
  • Please contact us on info@trek-adventures.co.uk to discuss your options as we will of course look at each booking on a case by case basis to help if we can.

HOLIDAYS DEPARTING SEPTEMBER & october

  • We have every expectation that we will be running our programme as planned. We are looking forward to welcoming guests on what we are sure will be a much-needed holiday.
  • All our standard payment terms and cancellation policies still apply.
  • Please contact us on info@trek-adventures.co.uk to discuss your options as we will of course look at each booking on a case by case basis to help if we can.

IF YOUR FLIGHT HAS BEEN CANCELLED

  • You have a separate contract with your flight provider. If your flight is cancelled, your airline is obliged to offer an alternative route/date or a full refund.
  • We will of course help and guarantee the option to re-schedule for the new flights.

 Travel Insurance

  • Anyone who has booked a holiday and taken out our recommended travel insurance during the booking process prior to 11th March should be fully covered if flights are cancelled or FCO advice changes for our destinations.
  • We believe most travel insurance policies offer the same provisions, but everyone should check with their own insurance providers.
  • To see our recommended travel insurance providers (MPI Brokers) updated Coronavirus policy, please click here

Are we taking new bookings ?

  • Yes of course, 2021 deferred bookings and new bookings are coming in thick and fast. If you would like to plan your next holiday we are happy to help. You can book with confidence, your money will be financially protected.
  • You can check availability, prices and boo online here https://trek-adventures.co.uk/book-online/

Is your Booking Safe ?

We offer 100% financial protection for all our holidays. We provide security for passengers’ holiday payments prior to and up to the completion of the holiday in the event of the financial failure of the organiser.

One of the most onerous responsibilities is the need to provide security for our passengers’ holiday payments prior to and up to the completion of the holiday in the event of the financial failure of the organiser.

Trek-Adventures work with International Passenger Protection Limited who have negotiated an exclusive contract with major international insurers, together with re-insurers, whose combined assets exceed £100 billion, to provide cover to comply with the new legislation.

International Passenger Protection
Please stay safe and good luck – James and Susy