INTERNATIONAL PASSENGER PROTECTION
As part of your booking with Trek Adventures, your holiday is protected against the financial insolvency of our company. International Passenger Protection work on a similar basis to ABTA and ATOL, providing insurance to you, our customers, in the event that we are unable to provide you with your holiday.
Please note that your booking is solely regarding your stay in our accommodation or on board our yachts. Our charter with IPP does not cover your flights. Please contact your airline for information about their protection for your flights.
The Package Travel & Linked Travel Arrangements Regulations
The Package Travel & Linked Travel Arrangement Regulations 2018 came into effect in the UK on 1 July 2018. The legislation imposed certain responsibilities on all operators of inclusive package holidays and linked arrangements.
One of the most onerous responsibilities is the need to provide security for passengers’ holiday payments prior to and up to the completion of the package holiday or linked travel arrangements in the event of the financial failure of the organiser.
International Passenger Protection Limited (IPP) was the first company to supply the insurance solution to the original European Directive and UK Regulation back in the early ’90s. IPP has negotiated an exclusive contract with major international insurers, together with reinsurers, whose combined assets exceed €300 billion, to provide cover to comply not only the UK regulations but the European Directive (Directive (EU) 2015/2302).
OUR CHARTER WITH IPP
In accordance with Passenger protection policy for insolvency cover in respect of the Package Travel & Linked Travel Regulations 2018 all passengers booking with Trek Adventures (also know as Sea-Trek Adventures) are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation costs, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Trek Adventures.
There is no requirement for the Financial Protection of day trips, and none is provided.
Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Trek Adventures. If you have booked and/or paid direct to a Travel Agent for a holiday with Trek Adventures please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Liberty Mutual Insurance Europe SE. For further information please go to www.ipplondon.co.uk
You must notify IPP as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:
IPP Claims at Cunningham Lindsey
14-15 Park Place
Cardiff CF10 3DQ, United Kingdom.
Telephone: +44 (0)345 266 1872
or online at http://www.ipplondon.co.uk/claims.asp